Employee Self-Service Portal

Access is granted to all active employees. If you received an email with a portal link, click the link and follow the authentication instructions provided. For initial access setup contact your HR department.

Official portal communications are sent from hr@kerostx-portal.com or benefits@kerostx-portal.com. If you received a document request or enrollment notice from one of these addresses directing you to this portal, it is an authorized communication. If you are unsure, contact HR directly before clicking any links.

Contact HR at hr@kerostx-portal.com with your name, employee ID, and department. Support is available Monday through Friday 8:00 AM to 6:00 PM ET.

Yes. All connections to this portal are encrypted using TLS. We do not store passwords in plain text and all sessions are time-limited. You should always verify the URL begins with https:// before entering any credentials.

Open enrollment dates are communicated annually by HR via company email. You will receive a notification with instructions and a deadline for completing your elections. Missing the deadline may result in default enrollment or loss of coverage changes until the next enrollment period.

Benefits changes outside of open enrollment are generally only permitted following a qualifying life event such as marriage, divorce, birth or adoption of a child, or loss of other coverage. Contact HR to initiate a qualifying life event change.

FSA and HSA election changes are typically only available during open enrollment. Exceptions apply in limited circumstances. Contact HR or your benefits administrator for guidance specific to your situation.

Benefits summary documents and plan comparisons are distributed via this portal and by email during open enrollment. For copies of prior year documents contact benefits@kerostx-portal.com.

When HR sends a document requiring your signature, you will receive an email with a secure link. Click the link, review the document carefully, and follow the on-screen instructions to apply your electronic signature. Completed documents are stored in your employee record.

Yes. Electronic signatures completed through this portal are legally binding under the Electronic Signatures in Global and National Commerce Act (ESIGN) and applicable state law.

W-4 updates can be submitted through the HR Documents section of this portal. Changes are processed by payroll and typically take effect within one to two pay periods. Contact payroll@kerostx-portal.com for assistance.

Employee documents are retained in accordance with federal and state record-keeping requirements. Retention periods vary by document type. For specific retention questions contact HR.

All employees are required to complete annual compliance training including Code of Conduct acknowledgment, IT Security Policy review, and applicable regulatory training based on your role. You will receive email notifications when training is due.

Missed compliance deadlines are escalated to your manager and HR. Repeated non-compliance may result in disciplinary action. Contact HR as soon as possible if you are unable to meet a compliance deadline.